Return & Refund Policy
At ibazaar.com, we want our customers to have a satisfactory shopping experience. If you are not satisfied with your purchase, you may request a return subject to the conditions outlined below.
1. Return Period
Return requests must be submitted within 5 days of receiving your order.
Any return request submitted after 5 days from the delivery date may not be accepted.
2. Eligibility for Returns
To be eligible for a return, the product must:
Be unused and in its original condition
Be returned with its original packaging, tags, accessories, and included items where applicable
Not be damaged, altered, washed, or used improperly
Be accompanied by the order details or proof of purchase
Some products may not be eligible for return due to their nature or applicable restrictions.
3. Damaged or Incorrect Products
If you receive a product that is damaged, defective, incorrect, or different from what you ordered, please contact us within 5 days of receiving the order.
We may request photographs or other information to verify the issue.
After reviewing the case, we may offer an appropriate solution, which may include a replacement, exchange, or refund where applicable.
4. Non-Returnable Products
Certain products may not be eligible for return, including products that:
Have been used, damaged, or altered by the customer
Are returned without their original packaging or included accessories
Are personalized or customized, where applicable
Cannot be returned due to hygiene, safety, or other applicable restrictions
The return eligibility of a particular product may be stated on its product page.
5. Return Shipping
If the return is due to receiving a damaged, defective, or incorrect product, ibazaar.com may cover the applicable return shipping costs, subject to verification.
For returns due to a change of mind or other customer-related reasons, return shipping costs may be the responsibility of the customer.
6. Refunds
Once the returned product is received and inspected, we will notify you whether the return has been approved.
If approved, the applicable refund will be processed using the original payment method where possible.
The time required for the refund to appear in your account may depend on your payment provider or financial institution.
7. Exchanges
If an eligible product needs to be exchanged, the availability of the replacement product will be subject to stock availability.
If the requested replacement is unavailable, we may offer another appropriate resolution.
8. How to Request a Return
To request a return, please contact us within 5 days of receiving your order and provide:
Order number
Product name
Reason for the return
Photos or other supporting information, if applicable
Our team will review your request and provide instructions for the return process.
9. Inspection of Returned Products
All returned products may be inspected before a return, exchange, or refund is approved.
If the returned product does not meet the eligibility requirements, we reserve the right to reject the return.
10. Contact Us
For return or refund inquiries, please contact us:
Website: ibazaar.com.pk
Email: Ibazaar.com.pk@gmail.com
Phone: 03192266320
Address: Punjab, Pakistan
We reserve the right to update this Return & Refund Policy when necessary. Any changes will be posted on this page with an updated “Last Updated” date.